Where You Live Matters

Go to the Where You Live Matters website, click on the Providers tab and select Create an Account | Log in. Complete the Create an Account form and submit. Once your login is approved you will receive an email and detailed instructions on managing your listings. If you need further assistance, please email admin@whereyoulivematters.org and someone from the Team will respond.

To manage your community listing login by entering your username and password and the page will reload with all the communities currently linked to your operator. Locate the community you want to manage, click on the Edit button and begin updating the content. Once everything is updated and you verify it is correct, publish your changes.

Create an Account

If your organization is not listed in the “Select an Operator” drop down, please submit a new operator request form to add your operator. If additional information is needed, we’ll reach out via email. Once the new operator is added to the site you will receive confirmation, at which point you can create your account and manage your community listing. Each account must be validated by the ASHA team. After your account is validated, you will receive a confirmation email and next step instructions. Please login and begin managing your community listings.

Submit Operator Request

Editing a community or operator name can impact page URLs on the WYLMs website – therefore, we kindly ask that you submit this type of request via the form below. Once the request has been fulfilled, you will receive a confirmation email the request is complete. Please note your unique login can only manage a single operator listing so if you operate under multiple entities, please provide a single operator name to manage all your listings.

Request a Name Change

When managing your listings if you notice there is a community name missing, request the community be added to Where You Live Matters via our request form. Once your form is received someone from the ASHA team will process and send a confirmation email that the update is in place and provide next steps. Please note there may be some lag time between receipt of requests and completion.

Make a Request

When managing your listings, if you find a community linked to your operator that should be removed, submit your request using the link below and the ASHA team will update your community listing. You will receive a verification email once the request is complete. Please note there may be some lag time between receipt of requests and completion.

Please Remove my Community

The first step in the process is verifying your operator is listed in the “Select an Operator” drop down menu. If it is not, submit an operator request form and someone from the ASHA team will add your operator and send a confirmation email the request is complete. The second step is creating an account – once your account request has been validated by the ASHA team you will receive a confirmation email via the email address associated with your account and instructional guidelines. Step three is logging in and managing your listings.

Upon logging in, you will see all communities linked to your operator, you can both “view” and “edit” your listings from this screen. If a community is missing from your listing or you need to remove a community you no longer manage, please submit a request to add / delete a community form and someone from the ASHA team will update. If you need to update your community name, please submit that request here. Please note there may be some lag time between receipt of requests and completion.

Please refer to the instructional guidelines for detailed steps to manually manage your listings. After making your edits, double check everything you changed before publishing. If everything looks correct, “Publish Changes” and your community page has been successfully updated.

Should you have any issues or questions, please email info@whereyoulivematters.org and someone from the Team will respond as quickly as possible.

If you are a large operator or you do not want to manually add your communities, there is an option to import your community information using a CSV template. Please note if using this method your import process is two steps: 1.) submit the required community information via a CSV file and the Team will upload and validate the listing and then 2.) you will need to create a login to manually add images to your communities or make edits moving forward. If you prefer this method, please follow the specific instructions outlined in the CSV file template and import guidelines.

• Community name
• Community address
  *Using the address populated in Google Maps to ensure the communities proper location
• Latitude / longitude for the community
  *instructions on how to calculate can be found in import guidelines.
• Living options
• Marketing phone number and email address of where you want prospect leads sent.  We cannot send you free leads without them.

All other columns in the CSV template are recommended but optional.
Note there is a lag time between the receipt of your CSV file and when your communities will be imported and validated. Please email info@whereyoulivematters.org if you plan to provide a CSV and give a tentative date you think the file will be completed and sent. This way the Team is prepared to receive the CSV file and the import process is streamlined.

No. This service is open to all senior living owner-operators.  However, only ASHA member listings will display their Official ASHA Member designation.

Whereyoulivematters.org is a free service for owner-operators and consumers. ASHA is a non-profit membership organization supporting the senior living industry.

Contact forms will be sent via email to the designated email address(es) you provide. Phone calls will be directed to the phone number you provide for each community.  If you are a Roobrik customer, opt-in leads will be sent directly to your CRM system through your current API connection.   WYLM intends to provide API connectivity to top CRMs in the future.