Truewood by Merrill, Charlotte Center

My Mom has been at this facility for several months now. . I must say, it is BY FAR one of the best facilities in all of SW Florida! The woman who took us on the original tour was very professional and I knew her biggest concern was to make sure my Mom would be happy there. She went above and beyond to help us through this transition period for my Mom. I didn't know at the time, but the same lovely woman who took us on our tour is also sometimes the entertainment on many occasions. I felt like I was at a broadway show! Lots of activities for the residents and great entertainment. The rooms are kept very clean, the staff is wonderful and the food is great. I know I can leave to go up for a few months without stress or worrying about Mom being well cared for. We toured several other places before we found Truewood in Charlotte Center and we knew when we walked in for the first time this would be "home" for Mom. A big THANK YOU to all the staff and management at Truewood Charlotte Center! My Mom is a very happy camper!! So am I!

I recently took my father on a tour of your facility. My dad loved the place mostly because of the young lady taking us around! Johnna made my dad feel as if this was the absolute right place for him! She made him feel so secure that the staff is wonderful, and very important that the food is good! The facility was very clean and I know my dad will feel safe there and was so comfortable with Johnna that he already was feeling like this is home!

I absolutely love Truewood Charlotte Center. My father has lived there for three years and is always raving about the staff and the food at the facility. He’s in his mid 80’s and the staff takes great care of him. Many of the staff from when he moved in are still there which says a lot for them as so many places have constant turnover. The facility is very clean and my dad feels very safe there. If you’re considering a place for your loved ones you should definitely schedule a tour !

My x-husband has been a resident at Truewood for about 3 years. I am his advocate for care as I live nearby. He was hospitalized for 3 weeks then transferred to Rehab. He was ready to return to Truewood memory care on Friday. To say the least the Rehab was not very helpful getting the paperwork sent for me to pick him up and bring him back home to Truewood. They delayed the paperwork till after admission time and time to order his weekend meds had expired. However Truewood staff worked after hours to make sure Bill was accepted back home safely. This was on a Friday when admission on the weekend was not possible. They told me to bring him home and they would work out the details of admission. This was doing the right thing above and beyond to make sure Bill got safely admitted. A big thank you to Johnna, Sandy, and Patrick and Melissa for all their help during an extremely frustrating situation. Julie Partridge