The Waterford at Round Rock

The Waterford at Round Rock (formally the Rose at Round Rock) is in transition in 2024. New company means new policies and management. Some directors and support staff were recently released. As such, there is a lot of new norms being established at time of this writing. My mother is a newer memory care resident, and this review is of her first 6 months. Pros: * Staff is diligent in supporting my mother. Bathing, simple medical needs, feeding, all meet expectations. * Our room spacious and is well apportioned; 2 closets and full walk-in shower. Overlooking garden areas. * Memory care area is very large compared to many other facilities in the Round Rock/Cedar Park areas. This allows residents to move around, and, if desired, obtain some level of privacy. * They have normal daily activities. But best are the days the little service dogs come and visit with residents. * Occasional wine mixer events. * The experience with the memory care staff, for me, has been excellent. They are communicative when issues are found. And available to me without any managerial filtering (a welcome change from other facilities. Cons: * Management turnover in our 6 months has been very, very high. At times I don't know whom to contact. * On-site playground needs updating. Our grandkids came and found the site lacked end of slide soft landing materials, and the wooden playscapes are in dire need of sanding to remove spurs. Better yet, full replacement with more modern materials. * Meals is always an item that can be improved. In general, it is just okay. A wider selection of soft foods would be welcomed. * Within the first month one hearing aid was lost within the memory care center. Which of course required replacement and was an avoidable cost if properly managed.

While the care was ok, except for the medication problems, being without hot water for 3 weeks and sub-par food, the management is horrible. This facility accessed my mothers account without permission and has now been charged an extra $5,660. No invoice. Just took the funds. We left after 4 months. There are better places in Round Rock!

This place has changed significantly since Chelsea Ogburn and Sonida got involved. This facility is on the brink of closure, with a very low census. Do not bring your family here unless you wish to move them again soon. They have let go of all prior management which has led to many call outs from staff and residents moving out. Last month they had at least 5 move outs during the transition. They were recently acquired but nothing is getting better, it's a boat with a massive hole, this place will be going under in the near future. I hope the residents find peace during this chaotic transition. Chelsea Ogburn has also put her resignation in after being there a few weeks, which she is the executive director. This is a major indicator that this once great facility is no longer that.

Since Sonida Senior Living took over, the quality of care has significantly improved. The new management is much more attentive, and the care provided to residents is consistently excellent.