The Terraces Of Los Gatos

My wife suffered a serious fall July 1 of this year, requiring hospitalization and several surgeries for her broken arm and leg. Having had several bad experiences amongst my friends with skilled nursing facilities as soon as it became apparent that this was on the horizon I began touring and interviewing facilities from the Mountain View/Cupertino border to Gilroy. I was surprised at the poor quality of cre and conditions in most of the facilities. When I toured The Terraces I was impressed not only with the cleanliness and lack of crowding, but with the overall atmosphere, which was more like a very good hotel than a skilled nursing facility. My wife was treated with extraordinary care by the nurses, CNA’s and therapy staff which is excellent. Both the occupational therapist and physical therapist were skilled and my wife actually looked forward to the sessions. There were no missed therapy sessions which is a problem in many facilities. The food was amazing considering what one would normally find in a skilled nursing or rehabilitation facility. Again, it was more like one would encounter on a cruise. For every meal, there were several options of entrées, sides, desserts, beverages. There is also an always available menu in the event that she didn’t like any of the several entourage that were provided for breakfast, lunch and dinner. The grounds are extremely spacious and very conducive to walking with a cane, walker or wheelchair. She was discharged home after a 6 week stay with home nursing, therapy and is on the road to recovery. I have absolutely no reservations about recommending this facility and would not hesitate to en trust a loved one in their care.

The therapy programs were great, especially physical and speech therapy. But if something goes wrong and you reach out to a government agency for help, you may experience retaliation and incomplete treatment.

The Terraces of Los Gatos is a vibrant and fun community of welcoming people. It's walking distance from a grocery store, coffee shops, a pharmacy, and bank, a benefit that many residents mention as the reason they chose this community over those that are nearby but more isolated.

Poor quality care, zero follow up with testing and medication administration. This establishment is so short staffed. My family member sat in soiled clothing for over two hours! The staff try their best but they don't have sufficient support. My family member is a diabetic and had extremely and dangerously high blood sugar levels, no insulin administered and no one to even check on her levels. I felt sorry for the roommate who had to stay here. I wish we could have helped find a place for this kind human. This place is HORRIBLE!! My family member lost valuable time to engage in physical therapy, which was sporadic at best. I work in the medical field, over 30 years experience working with the underserved and uninsured and I can assure you, our patients are referred to better establishments and they have MEDI-CAL!! Social worker, Jonathon was a waste of time. He did nothing to help us. Bill, the administrator, is a joke. IF YOU ARE LOOKING FOR QUALITY CARE FOR YOUR FAMILY MEMBER DO NOT SEND THEM HERE! Trust me, this is NOT an exaggeration, I wish it weren't even close to being true. So upsetting. Thank GOD our family member is out of this poorly managed establishment. Shame on you administration, hire more care givers!!! Unfortunately I am unable to leave a minus review and was forced to select one star. Not even close to one star!