The Sheridan at Park Ridge

I’m grateful for the service my grandma has received at the Sheridan. Vivian in particular has been wonderful. She’s a ray of sunshine to the residents and their loved ones visiting. Seriously the most positive and sweet person. She even brought dinner to my mom and aunt when they spent a long day at my grandma’s side. I’m also really impressed by the overall decor of the facility. I walked in the door and was like “Am I in a luxury hotel??” I appreciate them making a beautiful home for their loved ones to spend their days.

As a former Employee, I don't find it too difficult to leave an appropriate review. The staff may be super friendly. The food is very good!! The ambience created by the minds of the residents will be very reassuring!! I still do feel as though.. "if u may care 4 ur elderly citizen at home" "you will".

My mother has lived at the Sheridan for almost 2 years now. She moved there during the pandemic and things were understandably challenging. However, there are things that have to be amended. The cost to live there is too high for the quality of services to be slacking. For example, there is a therapeutic bathtub that has been broken since we moved in. It is one of the reasons why we choose Sheridan. My mother has a history of falling and soaking in a hot tub helps relieve her pain. We have been trying to get her a bath for over 10 months. It really is unacceptable. In addition, the quality of the food is not very good. My mom has diabetes, liver cirrhosis and dementia and should be eating healthy vegetables and fruits but instead is given meals completely made with carbohydrates. She is given pasta with rice or rice with potatoes. Lastly, the nurses and staff are some of the kindest people who are overworked and underpaid. The Sheridan hires outside temporary staff who come from an agency. Most times they don't show the same level of care and respect of the permanent staff, understandably, and the permanent staff have to train and supervise as well as take care of their own duties. Overall, Sheridan is a wonderful facility and my mother loves living there but they should pay attention to the resident's individual needs more. The cost is too high for there to be so many snags in the service.

My mom has been at The Sheridan of Park Ridge since early 2020, right before COVID. As others have shared, it is a difficult decision to make but finally my mom realized that her tri-level home was too much for her. After looking at different Assisted Living places, we felt that The Sheridan was the perfect size for her and everyone was very warm and welcoming. With all of the family working, we utilized a Senior Moving Co., CMFTO, to make a smooth transition and have it feel like home right away. She was a bit depressed at the beginning but the staff was very supportive and did their best to engage her in activities and make new friends. Then COVID hit and protocol changed but she was happy in her apartment, the staff took great care of her and she enjoyed her meals in her room. There have been a leadership and personnel changes in the last 2 years and communication was not always the best but the current leadership seems to be great! I cannot say enough wonderful things about her regular CNAs and nurses, they have been awesome! Very loving and caring! Because they are short staffed though, sometimes on weekends they have agency workers who do their jobs but don't really know the residents unless they have been at the Sheridan before, so aren't as nurturing but are doing their best. For the last few months my mom was with hospice there, Suncrest Hospice did a wonderful job and worked well with the staff. My mom was happy and loved and that was all we could ask for at her end of life.