The Preserve at Woodland Hills Assisted Living & Memory Care

Great location, caring staff and wonderful facilities. The director Susan runs a tight ship while she gets in the trenches with her staff, applying special touches, like making Arabic coffee for my mother who is a resident at The Preserve. It is clear that Susan, Tony, Med Techs and caregivers all love what they do. Grateful to all of them for the peace of mind they give us taking care of our mom.

I am so thrilled to have the opportunity to share my excitement about the new leadership in this building. Our entire family has noticed the difference in just the few weeks that Susan has been in this building. She is approachable, calm, and has the wisdom and experience. It even seems as though the staff are uplifted and feeling appreciated.

When I first toured the Preserve I noticed an over-powering smell of urine in a few areas. I foolishly overlooked that because the facilities are new and impressive. Unfortunately, my mom was neglected here. Left in her room with the door shut most of the time. On a few visits I found urine on her floor, or her pants wet with urine. Her room wreaked of urine 90% of the time. She drastically lost weight while living here. The food was unappetizing and I’m not sure if much attention was paid to the fact that she wasn’t eating it. I was told by another resident’s family “they don’t come get them for meals”. I watched some resident sit for 20-30 minutes when meals were slowly passed around. Some of the staff was very kind, but there was a rapid turn over rate. I’ve heard many sales pitches when touring facilities, but I found this one to be the most misleading. I was even told that my mother would “improve after living here”. And that a certain resident was “almost non-verbal when she arrived and now she talks and is so cognitively improved”. (I watched a promo video with that resident. she was just as verbal when she first arrived as she was the day I met her, a year after living there). My mom has dementia. I saw zero attempts to use the Montessori method. I would not recommend this facility.

I’ve been referring families to this community. I find the unique floor plan is a great space for our elderly who need memory care and can walk around in a secure area. If you’re looking for a safe clean community this one is definitely worth looking at.