The Monarch at Round Rock

Family toured over last weeks , they noticed there's only one housekeeper for the whole facility , shes very energetic sweating but still a smile on her face. Very clean smelled good , some rooms were being opened by caregivers took a peak , very clean facility. Felt great vibes environment Caregivers all staff looked friendly still deciding if its the right place. More employees would help community. We're looking for a clean environment for our family member and it is just that.

Changed from 1 star to 5 star Called for an inquiry of services. Receptionist responded by saying, "I'm a Receptionist, I don't have time to answer questions". I was contacted few days later to fulfill my first inquiry. I do not believe this is a representation of the facility. One would think this would be a responsibility of a front desk worker. However, this might be entirely true for this case. These settings are established to promote a calming/structured environment. Regardless, they can be stress full on both licensed and non licensed workers. In summary: No judgement is warranted based off this review. Only that a concern arose and was resolved. My solace, love, and praise is extended to all staff who are employed in these facilities.

The staff and Care Team have been great. My mother in law moved in the first of May. It was a big adjustment for all of us however we have total confidence and trust in Poets Walk. They communicate with us often with updates and pictures of my mother in law. They quickly reply to emails , texts and phone calls. My mother in law looks great and healthy and happy and this is all because of the people at Poets Walk. The staff is educated about the types of dementia and are very professional yet kind and helpful. The facility is clean and well taken care of which was also very important to us. They truly want the best for their residents. We couldn’t be happier and would highly recommend Poets Walk to anyone searching for a new loving home for someone with dementia.

Poet’s employees are very caring and very professional. You can see by the way they care for the residents that they are in tune with each and everyone's needs. I have been there at different times and nothing changes. Poet’s Walk was the first Memory Care Faculty I visited. Went to 6 others and I always said they are no comparison to what Poet’s Walk offered and the love and kindness they have for the residents . I would recommend the facility to anyone. The staff does an awesome job. My aunt always says the food is very good.