The Meadows at Escalante

*Unfortunately my loved one passed away last year and trying to get a refund from this facility has been a nightmare. Changing my review to one star because of this. Nobody should have to deal this on top of grieving for a loved one. We toured multiple locations while trying to find the perfect place for my dad and immediately knew the The Meadows at Escalante was it! Their staff is professional, patient and caring. They are always kind and make time to provide updates. The building itself is light, bright and good energy so we enjoy spending time there. It's clean, well maintained and secure. They offer many activities for the residents and show genuine compassion for everyone. This transition has been hard for me and my family but knowing he is in good hands takes a lot of weight off my shoulders. I strongly recommend this facility!

This facility seemed like a good and caring and integrity based facility. While our mother was there she was treated well and seemed to have been given reasonably good care. However, since she passed away last July, they have been unwilling to give us the small refund of only 1700 dollars. They have been very good at passing around the blame regarding why they haven't issued the refund, but disappointing and frustrating in their treatment of our family in the aftermath. If this facility is so financially strapped that it cannot issue a small refund, then I am led to question the management's ability to direct the center and even care for its patients. Sincerely, Frustrated customer. 😠

We scheduled a visit for my father. I called thirty minutes prior to confirm, and nobody answered the phone. When we arrived, nobody assisted us. I called the main line again while sitting in the lobby. The phone at the reception desk rang. No staff came. I inquired with kitchen staff and was told "maybe the receptionist is in the bathroom." For twenty minutes? There were a couple elderly residents walking around the lobby - seeking assistance. They too were ignored by staff. Based on first impressions - I will not be placing anybody that I love at The Meadows.

Cory Jenkins Director of sales took care of us, “the family “and our mother, right from the get-go. I highly recommend The Meadows at Escalante.. The nursing staff, “med techs”, housekeepers, the CNA‘s , the whole staff “hospice / comfort care - “Renew” all get a A+ +.. they were very “attentive and professional employees!” My whole family felt very comfortable with our “prized possession “ in their care!