The Legacy at Santa Fe

My sweet mother in law has been a resident for just over 3 years now. Imagine moving from your home state of New Jersey, and moving clear across the country, from the ocean to the desert .... all of this at age 96! She transitioned beautifully, and we're so happy to have her living less than ten minutes away from us. She loves the Legacy, she calls it "the resort"! 🩷 Words alone cannot describe how wonderful this facility is ..... but I'll give it my best shot. Immediately you feel like you're at home when you walk in. It's so welcoming, bright and clean. And then there's the staff, well, what can I say, they are just incredible, every single one of them! They are so caring and you can see how much they enjoy what they do. I'm brought to tears when I see the care and love they give our mom. And they treat my husband and myself like family. All the staff always has a big smile for you when they see you! It's such a nice feeling knowing your loved one is being so well taken care of by this lovely team of professionals! We're so grateful for them! 🙏❤️ When mom was in the hospital a few years ago, I was visiting her in the hospital every day and she was there for 3 weeks. And you know, I really missed all the other residents and the staff for those three weeks when I wasn't visiting the facility. Mom is so busy, she's never in her room. They have so many great activities going on every day! Exercising, walks, outings for shopping and lunch, trips by bus to Balloon Fiesta, bingo, blackjack, cards, crafts, movies (with freshly popped popcorn!), cooking & baking, reading sessions, discussion forums, and so much more. Oh and I'm now a regular at Bingo and they welcome me with open arms every week! Mom is turning 100 in just a few weeks and the staff is so excited for her, it's truly heartwarming. ❤️ Thank you Legacy, we appreciate everything you do, more than you know! 🥰🥰

Please do yourself a favor and don't place your love ones here!!! I had a family member that was in memory care here for 2 years. Our family found out that the facility was over medicating her which resulted in my loved one falling multiple times. We provided bed alarms to help with the problem and it resulted in the staff not using the bed alarm and blaming it on everyone else. The administration and nursing staff were completely dishonest and vindictive! I tried calling the corporate office to report the abuse and neglect and NO ONE would call me back! I'm writing this review because I don't want anyone else to go through what my loved on went through.

I had a friend who lived here for a few years but thankfully is in a better place now. While the building looks nice, I don't think the care the residents receive is that great. I found management was not very friendly and the front desk staff friendly only maybe 50% of the time depending on who was working. My friend was often soaking wet and sometimes smelled of something else. Of course it depended on who the caregivers were, some were better than others but sometimes the room smelled awful as well and the bed would be unmade and the trash would be overflowing. And the food! It was the most awful looking and tasting food and was even worse than a nursing home. For as much as the residents pay to live there, they deserve much, much better. I've included a picture of one of the meals. Now tell me, would you eat that? I would not recommend this place. I don't feel the staff is as educated as they should be for dealing with elderly and disabled people.

I work as an independent contractor for Instacart. I delivered an Instacart order to this establishment on Monday, June 10 at 1:11 PM for a resident at the center. The order contained 3 items, 2 bottles of fish oil and 1 bottle of laxative. The instructions said to leave the order at the front desk, I checked the order before dropping it off (as I always do), and leaving it with a clerk. She/the clerk took the bag from me, wrote the name of the customer on the bag and I left. Hours later the customer reported a missing item, claiming one of the fish oil bottles was missing. I had CLEARLY seen all 3 items in the bag at delivery. This is the SECOND time such an issue has occurred at this center. At this point, I suspect the item was stolen from the bag before it reached the customer (I have unit number and name of the customer), most likely from a staff member at the center. I will not make any more deliveries at this location. Unfortunately, this will impact the residents at this center, but I am tired of being penalized for no fault of my own, and strongly suggest relatives of senior residents at this Legacy Center check these mis-practices with management, to ensure their loved ones are indeed not taken advantage of.