The Auberge at Sugar Land

I searched all over Houston and surrounding cities to find the best home for my dad, who suffers from Alzheimer’s. When I called The Auberge, I spoke to the kindest, caring and most helpful person! His name is Scott and located at the Sugar Land facility. This has been one of the most stressful events that my family has faced! When I met the full staff , I was pleasantly surprised! Everyone I met was equally helpful with this transition! I would highly recommend The Auberge at Sugar Land to families needing peace of mind for their loved ones

Wonderful wonderful facility! Can not stress enough how well of a job Will, Scott, MJ and Tabitha have done with the care of their residents. If you’re looking for a place to put your loved one look no further. The auberge at sugar land is the place to be.

The majority of the caregivers are wonderful, caring people. Unfortunately, the Auberge does not hire nearly enough of these caregivers, so the place is woefully understaffed. The front office experiences very high turnover and is another case entirely. When signing the initial contract upon move-in, they neglect to point out the predatory pricing practices family members are forced to agree to. Signing this contract occurs at a time of great duress for family members, and the Auberge capitalizes on family members’ weakness. When providing the required 14-day notice of moving out, I would advise everyone to beware of the minute details you must adhere to in order to comply with their specific move-out notification. If you can manage any sort of refund for unused days (due to your loved one moving out for any reason, even death), be prepared to wait weeks to receive it. In our case, it took 80 days to receive our refund, even though their contract states that any refunds will be received within 30 days of move-out. Further, in addition to the required 14-day notice (up to 30 days in some instances), be aware that the Auberge also charges for caregiving even on days when your loved one is in the hospital and clearly not receiving care at Auberge. Make no mistake, The Auberge cares far more about your money than your loved one. Of course, in an industry where customer loyalty and retention are irrelevant, I guess I shouldn’t be surprised.

The community is being renovated, but the staff is not missing a beat. The staff is friendly and attentive to the residents, and the residents are always doing something creative.