The Auberge at Cedar Park

This is a nice facility with terrible management. During my mother's first two years at the Auberge at Cedar Park, our experience was mostly positive and the staff was great. Things went south when a new director was hired in early 2024. To cut costs, he fired staff or reduced their hours. As a result, the facility was understaffed, especially on weekends. Flood damage went unrepaired for months. The projector in the theater was broken for at least nine months. There were no activities for residents on weekends, so TV was their only entertainment. The salon couldn't be used because the facility allowed its state license to lapse. Worst of all, the director refused to communicate with the family members of residents. He wouldn't respond to calls or emails. As a result, many families pulled their loved ones out of the facility in the second half of 2024. That's why occupancy is so low. When I moved my mother out in September, her wing was less than half full. The director was replaced in October, which is probably good news for the remaining residents, but the real problem seems to be the owner of the facility, Frontier Senior Living. They did nothing while the facility was being mismanaged, despite the complaints of customers and staff. My mother has late stage dementia. The last thing I wanted to do was to move her to a new facility, but Frontier gave me no choice. I worried about her health and safety while she was living at the Auberge.

My mom lived at Auberge Cedar Park for the last 18 months of her life and they were filled with joy, friendships, loving care and the wonderful birds that live on Main Street. Auberge is unlike other facilities because it doesn't have the "facility" feel to it at all. Visitors from out of town would remark at how well kept the place is and how well the residents are treated. People in memory care need to be loved and cared about and I can write without hesitation that my mom felt all of that love as her health deteriorated. I will always be satisfied with our decision to move her there and am grateful for the entire team for their love of my mom.

I would like to thank the staff at The Auberge at Cedar Park for being a great family to my father as he stayed there. They were amazing and I could not have asked for more. They helped keep him safe and happy, they communicated with me when he had accidents. This is an amazing place to have your loved one when needing a assistance living.

A wonderful community! Very friendly and caring team. You can tell the residents are loved and well cared for.