The Auberge at Bee Cave

We are so pleased with the care my mother-in-law, Jan, is receiving at this community. The staff at Auberge Bee Cave is so caring and compassionate and Jan is very happy and feels safe and secure. As a family it gives us great comfort to know she is in such good hands. I would highly recommend this community for any family looking into memory care for a loved one.

The Auberge at Bee Cave, A Memory Care Community My wife and I have been residents of the Auberge for a year now, so I decided to write another review. I was very frustrated with the Assisted living community when I found the Auberge. I had been turned down by a half dozen places because I refused to live in one part of their community, regular Assisted Living, and have my wife of 50 years live in another part, Memory Care. I would ask about her living in Assisted Living with me and be told; no, she has to have activities designed exclusively for Dementia patients. I would be bored by their activities. Then I would ask about living in the lock down unit with her and be told that the rooms are too small and the activities too regimented. However, I could visit. I actually found the Auberge because it is located next to a Physical Therapy rehabilitation unit to which my wife was assigned after a bad fall. I saw their sign, The Auberge, A Memory Care community, out front. I reasoned that if the total unit was Memory Care, they couldn’t relegate me to assisted living. I was correct. They actually had a married couple living there already. The difference being that they both needed Memory Care. The Executive Director explained that I would have to learn to adapt to a totally different environment. I explained that as a 23 year Navy veteran (both enlisted and officer); I would adapt. We were accepted. The staff is superb. The care givers here all know what to do, how to do it, and have a proper attitude about the residents. As a team, they know the residents are their number 1 priority. If a resident needs help and their assigned caregiver is busy with another resident someone else takes over. There is no “that is not my assignment today” that I have seen in both rehab units that my wife has been in. The care givers here really care about their residents. Management cares also. Quite often, I see them helping a resident find their walker or paying close attention when a resident asks a question. I am glad that I am part of this community. Last week, I received a great compliment. The son of one of our newer members said, “One of the reasons that we chose this place is that you live here watching and helping.”

Do not send a loved one to this facility. They were supposed to help feed my mom. They did not. They were supposed to keep track of her and have her use her walker, and I when I visited, none of the staff knew where she was, and I had to go find her alone, in a hall, without her walker, desperately trying to hold onto the wall to stay upright. They left my mom's milk out overnight to spoil, and she's already fallen at their facility. I wouldn't kennel my cat at this facility. Update: It's been a year since my mom passed away, now. She was put through torture at this facility, who despite my earnest protestations WOULD NOT wait for morphine to kick in to turn her over in her bed, leading for her to cry out in agony. This happened repeatedly in her last days. The nursing staff from the Auberge was not in good communication with the nursing staff of Rainier Hospice (who was incompetent), so it was also a crapshoot as to whether morphine or even oxygen would even be available. When I went to pick up the last of my mom's things, I ran into the only competent person I met during my experience at The Auberge who had newly been promoted to director of the facility. He assured me that changes were in the works to improve things. Perhaps that is true, but a lot must change.

My 4 siblings and I have always been extremely happy to be able to allow our Mom to be so well cared for at Auberge Bee Cave! She was there when it was still under the auspices of Silverado, and we were thrilled see how much was being done for her, even then. The high quality of care overall, has remained consistent.