Rittenhouse Village Gahanna

The Rittenhouse has been a Godsend for my 93 y/o mother. The staff has been like an extended family for her. Everyone there goes beyond the call of duty making sure all the residents have a clean, well maintained and beautiful place to live. Shannon the manager works 24/7 making sure every department is functioning at its highest capacity. Shannon has always made herself available whenever there is a need. I've even been able to contact her on her off days. She even responded to my calls when she was off sick. I've never seen someone so dedicated to making sure the Rittenhouse is well managed! Shannon knows all the residents by name and even does things out of her job description to make sure everyone is safe and well taken care of. The Rittenhouse is lucky to have such a dedicated manager. You can tell she truly loves her job. I would highly recommend the Rittenhouse to anyone who is looking for an independent living facility that is well managed, clean, beautiful and feels like home!

The Rittenhouse is a Wonderful Place for your aging parents! My Dad moved into his apartment in April 2024 and was there until he passed in Sept 2024. When he first moved in, I couldn't believe how kind, caring & helpful the female staff were to my Dad and me, and everyone that lives there. I knew he was in good hands staying there, as I felt very comfortable with the Staff, knowing they would help him with anything. The staff are very empathetic to residents needs. They made sure his Hamsters were fed, when he was in the hospital for a week at a time. They even allowed us to have a Celebration of Life for my Dad, after his death at Rittenhouse. Plus they provided warm meatballs and cookies too. My Aunt & Uncle also love the place too, they stay in one of the Guest Rooms while they are in town, instead of a hotel. I know the Staff loves my Aunt & Uncle, and vice versa, in fact they are there right now.

House keepers never showed up to clean my room for 2 weeks till now I’m paying $2200 a month to be here and been neglected. Housekeepers were supposed to come up here once in a week and nobody showed up for 2 weeks now. I already filed a complaint of the state of Ohio so they might be able to do something their manager here is a pain in the ass he just come up here beaching at me because I complain that the housekeepers didn’t come to my room. I don’t like their service here at all. I would advice people thinking about coming here to reconsider and go to a better place..

We recently experienced a traumatic event with my best friends grandma she been staying here for a few months and thought it was a nice place because of the awesome reviews WELL she got injured on a Friday and NO ONE checked on her ALLLL weekend and we found her Monday laid out on the floor that is not a way someone wants to find their family member they DEFINITELY need better staff and to do more check in hadn’t they gotten there any later whose knows would could of happen!!