Residences at Coffee Creek

I'd like to set the record straight concerning another review. This place is great. They truly did care and take care of my mom. The place is clean. The apartment my mom stayed in was wonderful. It was newly turned over, clean, and updated. I had no problem when I talked to any of the staff, whether it was nurses, CNAs, techs, maintenance, concierge, or other administrative staff. They were all friendly, polite and helpful. There was one staff member early on that my mom didn't feel comfortable with so they did changes necessary to prevent them from assisting her again. I know my mom did have a hard time pressing the call button and that doesn't make it a long response time. The nurse practitioner, seeing a doctor, and transportation to and from appointments were all discussed and explained during my initial visit before choosing this place. (How involved have you been the past few years? Where were you in her after surgery care? You thought she could just take care of herself after her knee replacement and subsequent issues.) They practices involving the NP and doctor completely valid and inline if, not better than other places in the area. As far as dining goes my mom ate the food and enjoyed it. The dining room always seemed to have people in it enjoying their meals when I was visiting. You're right, this place doesn't have a personal nurse, cook, attendant, chauffer, or other staff for each and every resident. That's also not what they claim to do. This place really made my mom's last few months as best as possible. Following the craziness of your tantrum because they wouldn't notarize what you wanted to convince my mom of your lies, you decided to bad mouth the place. Good news though, the lies you told the LaPorte County Adult Protective Services Investigator about this place, the care they provided, and about myself were all deemed inaccurate when she did her investigation. Also the lies you told the Funeral Director... yeah she also realized were just lies.

Good: (1) housekeeping is thorough and respectful; (2) maintenance is quick and competent; (3) most CNAs know how to assist a resident. Bad: (1) With the exception of one nurse, there is no continuity of care. What this means: if you ask the nurse on shift a question, she will look into, but then you probably won't hear back. Then you ask the next nurse, and they have no idea what the previous nurse did (often because nothing was done - which they admitted to me on an occasion). It could take you days to get any progress. (2) Nurse practitioner - so, she's not an employee of this place, but if you need medical care there, you have to go through her. She will not return phone calls to family members but is an expert at prescribing more and more meds. (3) The administrative staff (i.e.. those that sit in an office). First, shortness of staff seems to be a reoccurring problem. This could result in not enough dining staff, or residents who need assistance to return to their rooms waiting long times after hitting their call buttons. Those who did work their shifts shared they were often exhausted or aggravated from not enough help. My favorite is when my loved one sat on a toilet for over an hour because the CNA placed them there and said she would be right back but did not return (loved one had to hit the call button and wait awhile). Also, they don't timely update their elevator inspection paperwork on display. Good news though - the IN Dept of Homeland Security did say they were inspected more recently than the paperwork suggested. Third, they are all about the money coming in and not long-term well-being of their residents. To illustrate this, let me share another happening when my loved one had a caterer. Somehow the bag broke. The CNA wrapped a diaper around the bag and left my loved one in their room all day (they brought in meals) because you can't have urine leaking all around the place. I spoke with staff on shift about it - no answers. I reported this to the executive director. No answer. It was a darn good thing that one nurse who provides continuity in care showed up on the next shift because she did something about it! Now, the nursing staff at the time was not permitted to change the bag, so that something was to send my loved one to a medical facility for them to change the bag. Following that craziness, the nurse practitioner did authorize the staff to change the bag in the future. What!?! I provided a picture of the bag in a diaper to show this was not made up!

My father is here . No place is perfect . It is a great clean new , nicely maintained facility. They seem to have enough staff. His room is cleaned , laundry done , appointments kept. Is is in a wheelchair so they take him where he needs to go and notify me immediately when something is off with him. The nursing and the staff are great . I am pleased

In my opinion I don't understand how this place is still open. My mother called me and informed me that she was fed carry out pizza because there was no adequate kitchen staff and this has happened before..They are supposed to provide meals that are based on proper dietary guidelines. The floor she resides on smells like feces and you can never find a nurse or CNA to help out. Patients will be wandering the halls confused when I come to visit my mother. I have called several times and have left messages for Caitlyn and never get a response. When I spoke with the cook John he was extremely rude to me and blew me off and disregarded everything I was concerned about with my mother's diet. On one occasion when I visited, there was screaming from the elevator saying "Help Me" and the nursing staff sat at the desk and laughed. My family is working on getting her into a new facility because she will not spend another year here. If you value your loved ones care, do not put them in this mismanaged facility where the owners could care less about anything but the money they get from the patients.