Pine Ridge of Garfield

Very disappointed with the dining situation at this place. It was good when Laura was in charge. Since the new manager has taken over it has gone downhill with great speed. It seems that the residents are made to be the scapegoats for lack of management skills and understaffing. 3 different chefs in a short period of time and none of them can consistently produce meals that are appealing on a daily basis. Thank goodness for the alternate menu. We need a manager that listens to the residents and their families. 3 failed attempts on my part to meet with him to voice my concerns, he never returned my calls.

When we first got to this place 3 months ago it was great! There were lots of activities and people in the dining area! Place was super clean and active! Now, however, they got a new director, rob. He only cares about rules and profits. He doesn't care about his residents or his employees. The place is still super clean. However, activities have been moved out of the main dining hall where everybody normally congregates into a small room on the second floor. Rob is concerned about the extra labor cost to have the tables wiped down more than necessary. He is also talking about reducing the housekeeping service. As far as food goes, the website says their food is supposed to be the icing on the cake. That icing has melted and become so unimpressive and bad. I used to want to eat there, but no way am I going to pay $15 for meal like they serve now. I can get a much better meal for $10 down the street. Very sad! In addition, many employees are unhappy, which trickles down to residents. That shows you how much leadership makes a difference. In this case, the lack of it. Don't be fooled by the cleanliness! Your loved ones will sit around in their room all day unless they can get upstairs to the activity room. Even then. They may not be able to get in because the room is small and cannot fit a lot of people. I hope it changes back, but at this point, I am not optimistic. I am only giving it two stars because of the cleanliness.

Very disappointed with Spaghetti Dinner night. Most tables were being served dessert while no one had even taken our drink order. I went to front desk and asked help in getting served. Person @ front desk helped to make that happen. We felt very rushed then, bringing soup,salad,dinner all at same time.Seniors Very frustrated that it happens time and time again.Not enjoyable @ all for them.Our particular table is Always forgotten or last. Last is ok, just get drinks and salad at least. I have expressed views w management and was told they are working on a plan.Has not happened. Would have thought more eyes were making sure everyone was served on a timely basis especially since this was a special dinner.Not fair to seniors to feel disrespected time and time again

Pine Ridge of Garfield has been a wonderful place for my dad to live the past 2 years. The staff is so helpful, friendly and kind. They get to know the residents and their families. They always have fun activities for the residents and a range of things to choose from. There was som remodeling in the past year and it's been a nice refresh. Apartments are clean and comfortable. I would highly recommend this place to any senior looking for a place to live independently but also be part of a community.