Orchard Pointe at Surprise

Orchard Pointe of Surprise has been a true blessing for our family over the past five years. The care and attention that the staff provided to both my Mom and Dad was nothing short of extraordinary. From the very first day, the warm and welcoming atmosphere made us feel confident that we had made the right choice. The team at Orchard Pointe is not just professional, but they are genuinely caring individuals who go above and beyond to make residents feel at home. They treated my parents with the utmost respect, kindness, and compassion, always ensuring their comfort and well-being. The communication with us as a family was excellent; we were always kept informed and felt involved in their care. The community itself is beautiful, clean, and well-maintained, with plenty of activities and amenities that kept my parents engaged and happy. Whether it was the daily activities or just the friendly conversations, my parents always felt valued and cared for. Orchard Pointe of Surprise is more than just a place for senior living; it's a family. The incredible staff made all the difference in my parents' lives, and we are forever grateful for the love and care they received. I highly recommend Orchard Pointe to anyone looking for a safe, loving, and enriching environment for their loved ones.

After touring several assisted living facilities in Surprise, we kept coming back to Orchard Pointe. From the staff to the environment and amenities, it just felt like home. We moved my mom and dad into Orchard Pointe in November 2019, just ahead of the pandemic. When COVID-19 hit, the OP staff were diligent about ensuring the health and safety of all the residents, while making sure they still had engaging activities and maintained social distancing. I can't say enough about the staff, including the directors, ladies at the front desk, activities personnel, the caregivers, drivers, nursing and dining room staff, and volunteers. Whenever I had a concern, they were all responsive and addressed issues in a timely fashion. It is evident that for the staff at OP, it's not just a "job," but rather a calling to serve with care and compassion. Their activities calendar is rich with a variety of offerings that engage residents and keep them busy. I remember with fondness the many Friday afternoon Happy Hours attended with mom, and looked forward to hearing the residents sing, especially "New York, New York!" Not too long ago, mom required more hands on care and was moved to OP's Memory Support unit. The Memory Support staff exhibited the same level of compassion for the residents in their care. It was heartwarming to see the connections staff members had with the residents. Sadly, we lost mom in June of this year; the staff was kind and responsive to all of her needs, even as she neared the end. I'm eternally grateful that we chose Orchard Pointe; if I had it to do all over again, I would still choose OP.

This is a very nice place and the staff are very attentive and kind. My uncle needs extra care and understanding and they are always looking out for him and I've seen them actively engaging with all of the residents. There are lots of activities for residents. Recently, they've added new roles to ensure communication between staff and residents on needs and you can see the difference. Our experience has been extremely positive and I'm very happy that we chose Orchard Pointe for my uncle.

My mother in law moved in here from in April 2023. She absolute loved this place! The food was wonderful with a wide variety of great and healthy choices. The caretakers were so sweet and considerate with her. Both my mother in law and the caretakers fell in love with one another. We can’t say more about the nurse, Sherrie. She is caring and very considerate with the care of my mother in law. She was available at all times, almost day and night with any of our concerns. The crafts and entertainment was over the top! Can’t wait to see the October performance 🤩. The receptionists and Management… well we can’t say enough. They are like my family. We will miss them all terribly!! My mother in law wished for another 5 years so she could enjoy this place. Unfortunately, she waited until she was 90 to move here and her time ran out. God rest her soul. If you are thinking of sending your loved one to Orchard Pointe at Surprise, trust us…we only have good experiences with this place and all the people working here. Steve and Laurie love you all Orchard employees!! You will never be forgotten and you are all very much appreciated!! Steve and Laurie D