Oak Hills Terrace Memory Care

Placing my loved one in a memory care facility was not a light or easy decision to make. The quality of care provided by all levels of the staff at Oak Hills Terrace was exceptional, and this reinforced that I had made the right decision. It takes special people to fill the caregiver role, and Oak Hills Terrace Memory Care has a great crew of them. I thank them for the love and sensitivity they showed in so many ways.

For over two years my mom lived at Oak Hills Terrace Memory Care. It was a long and heart wrenching decision to move her there but turned into the best thing for her late in her life dealing with Alzheimer’s Disease. The staff at Oak Hills are so kind and so caring…it’s more like a big extended family living in community. The care is exceptional and the activities are meaningful and engaging. The activity’s director, Stella, is the BEST!! My mom was such a social person she just loved it and everyone there. On March 16th she passed away peacefully in her sleep with family by her side. We are eternally grateful for the care provided on every level. We miss visiting there already. As a nurse who spent many years working in long-term care settings, I can honestly say that Oak Hills is a place where people love to live and work…and that’s a rare find.

My Dad moved to Oak Hills 8 months ago. From the very first visit to Oak Hills, I knew the administration and staff were honest, capable, and loving caregivers. Not only did they care for my dad, they walked alongside me during his journey through dementia. I have had many worries during the past 8 months, but I never worried about him being taken care of.

This review is regarding the business side of Oak Hills Terrace, Frontier Management. We have been owed a refund for my family member that died 3 months ago and have been promised multiple times that "the accounting firm is writing the check this week". When following up after no check is received, we are told that the facility has emailed and escalated the request but "haven't heard back yet". My 89 year old father is distraught and has made multiples trips there to ask about the refund. That is no way to treat a grieving family member. I assure you that they required on-time payments for our family member to remain a resident at the facility, but it would seem that once you are not an income source for them, you are ignored. We have now had to contact an eldercare lawyer regarding the problem.