North Woods Village of Kalamazoo

If you have a loved one who needs memory care please, please, please check out this facility!! My mom was there for a little bit and they from top to bottom were awesome! One of the staff’s 5 year old grandson would stop in and he always gave my mom a hug. All the staff would say hello every time I would visit. Everyone was so helpful and compassionate when our mom passed too. The facility always was bright, cheery, clean and welcoming. Please at least give them a visit if you need care for someone you love, they would be loved like family at North Woods Village!!

My sister lived here. It was the very best choice for us. Every single department contributed to her excellent care and services. The kindness of the staff was immeasurable. The quick move in process was handled exceptionally well by the Executive Director who coordinated everything with us and the hospital. When we arrived, everything was waiting for us and just perfect for my sister. The attention she got, the warmth and caring shown to her and our family will never be forgotten.

North Woods Village is an incredible place. The amount of love and care they constantly demonstrate for their residents is overwhelming. I am constantly amazed by their dedication and love for all of their residents, especially my mother. Thank you!

Appearances can be deceiving. When I looked at North Woods Village for my husband, who has a traumatic brain injury which caused his dementia, I was impressed. It was clean, nicely furnished, no smells, & the staff appeared friendly. I’d like to say it worked out, but it didn’t; my husband was there for 6 months, before I pulled him out of there. His TBI occurred 13 years ago, & his care (or lack thereof) at North Woods Village was the worst he’s received in that time. They have “Customized Care Levels”, which mean you’ll pay extra for any additional care needed. My husband needs help with toileting & Activities of Daily Living. He didn’t get much of that. He sat in his own waste. His soiled clothing was put in a laundry basket without being bagged up, which made his clothing & his room reek. (I provided plastic bags for that purpose.). Management/corporate doesn’t seem to support their staff. In the past 6 months, the Director of Nursing quit, her replacement has given notice, & the Business Manager walked off the job. The turnover rate is high; I never knew who was working my husband’s “neighborhood” when I needed assistance. One nurse told me that she couldn’t help me; she wasn’t working in that area. I had multiple meetings with the Executive Director & Directors of Nursing when there were issues. Corrections/improvements were promised, but rarely materialized. In short - it was altogether an extremely frustrating experience. I’m being generous giving North Woods 1 star. That’s only because of the great staff in other areas - reception, community outreach, etc. My next project? Sending a lengthy missive to corporate, detailing all that happened (or didn’t) while my husband lived there. I do not recommend!! Glynis Fenn