North Point Village

Spokane community: Beware of sending your family here. It is all about cash to this facility. The LPN (M) in charge is not truthful when doing pre-admission assessment to accumulate points to get more funds. Random staff pass medication without the proper credentials or training. They were in stop placement for a bit because of resident injury. The new administrator (J) is a huge bully. His only worth is in his title because he clearly can’t lead. He is a disparaging person who should not be in charge of residents. Before placing anyone in this facility ask them to see their state tags. They have to produce this and you will see all of the problems there. And don’t let them talk you into moving folks to the cottages. It is all about the money.

My mom has been here for 3 1/2 years and we have been very pleased with the staff and care for her. There are many activities for those that want them and a hairdresser in the facility. No place is perfect.

Do not go here if you need to have medical care for your senior. The medical staff leadership is uncooperative and unresponsive. They searched my dads room at night and took his over the counter medicine and ointments, made him feel very uncomfortable. Medicine was mismanaged, not provided, and critical medicine was skipped because of clerical error on there end. There is a reason the continually have availability. The food is bad as well. My dad toilet didn't work the whole time he was there, even though we complained over and over and they attempted to fix it. Instead of going the extra mile to fix the situation, they said it was his fault and left it at that. His toilet was broken for months until we moved him. The only reason I gave them two stars on behalf of my dad is because the day to day providers for the most part were nice and friendly. For the price, completely not worth it.

From the moment we first toured North Point Village, the staff has been extremely friendly, caring and supportive. Tracy, at the front desk, has been so kind and helpful and is always professional. We enjoyed seeing many of the residents love stopping by to talk with her like they were family. Robert has especially gone out of his way to help us through the decision making process and has made this transition so much easier for all of us with his positive attitude, joyful heart, regular check-ins and his attentiveness to all our questions along the way. He has also really helped my Dad feel extra welcomed and part of the family and we can’t thank him enough. The service the entire staff has provided is very professional and caring. I am very happy and pleased to call this my Dad’s new home.