MorningStar of Rio Rancho

I am so glad we didn’t place my mother here. It’s been two weeks and they still won’t give me a straight answer on returning my “refundable” deposit. The corporate email address says it’s some process of them printing a check and then I’ll have to come pick it up. The sales person at the facility Tyler says they mailed it but can’t tell me where and we don’t have a check. And this is after two weeks of texts, calls and emails with no response. If this is how they do business, we are so happy we went with a different facility.

We’re considering the different possibilities of living situations and took a tour of this facility. Beautiful grounds & building, with plenty of parking available. Although the cost to reside here is prohibitively expensive, the facility does offer exceptional service. Major hiccup is that there is absolutely zero covered parking and zero garages for the residents. (I would normally downgrade my rating due to the lack of covered/garage parking, but this facility does have a vehicle to take residents out & about.) The only actual employee that took us around the facility, Leeanae Montoya, was exceptional and very knowledgeable about the facility. Additionally, Ms Montoya provided us with information regarding assistance that is available for Veterans, which we did not have any knowledge about, and for that, we are extremely grateful. Even though we were quite early for our scheduled visit, Ms Montoya never hesitated to make us feel welcomed, displayed exceptional professional courtesy and made us feel very relaxed during our tour; she is definitely an excellent asset for this facility.

MorningStar Rio Rancho is one of the most beautiful senior living facilities I've ever seen! With wonderful amenities that ensure an excellent quality of life, I can see why seniors are choosing MorningStar to be their place of residency. Shannon Barker and her staff are some of the most kindest and compassionate folks I've ever met. When looking for a place for your loved one, you definitely need to check out MorningStar Rio Rancho!

Be wary of giving them a “refundable” deposit to hold a room. Their contract says it’s fully refundable, but they are dragging their feet in refunding ours. It’s been 2 weeks and they won’t respond to emails, texts or voicemails. They promised a refund in “a couple of days” two weeks ago, but they haven’t provided one and won’t respond. Maybe a bad Google review will get their attention!