Mallard Point Senior Living

If you're shopping around for a place for your parent or loved one, keep looking. Don't stop here. Mallard Point used to be great. Like another review, it was a best-kept secret, but they switched management companies within the last year, and now, it's bad. They cut off TV and Internet for residents in two steps. When they cut off TV, they knew it was getting cut off for 6 months and didn't tell residents. Naturally, we complained. The next week with zero notice, they cut off internet that residents pay for via personal contracts. The local managers say it's coming from corporate and they can't do anything. It will be interesting to see how the complaints translate to lawsuits and the eventual closure of this facility. My response to the owner's response: I guess you can make up whatever story you want, because you won't share any actual information with the people living there.. I will call the number this week, and we'll see what happens. My update after trying to call the number provided by the number: As you might expect, calling the number does not work. When you call, no one answers. The voicemail is full. This causes a further loss in credibility.

Mallard Point is the best kept secret for independent senior living in the Cedar Falls-Waterloo area. While touring the retirement community with our loved one, she immediately said Mallard Point was the place for her. It was a great sense of relief for her and our family knowing she is in a safe, secure environment surrounded by friendly, kind, and compassionate retirees. The entire Mallard Point team consisting of administration, recreation, maintenance, transportation, food service, and housekeeping has been personal, professional, and top-notch. Knowing our loved one has three balanced meals daily, scheduled recreational activities, weekly housekeeping services, and transportation for shopping and appointments has left her happy and pleased with her decision about moving to Mallard Point. Being matched with an ambassador (aka – welcoming committee) put her mind at ease since she was the new kid on the block. Ambassadors took her under their wing the first few weeks with respect and graciousness. The monthly price is affordable as she only pays for internet service and cell phone. Having lived in the Cedar Falls-Waterloo area for almost 45 years, we are content knowing our loved one is in great hands at Mallard Point – an amazing retirement community tucked away on a well maintained campus in a residential neighborhood.

We were given a tour. I loved the "turrets" with balconies wide enough to place a chair & read. After our tour we were given a box of cookies baked in the kitchen. The residents were very friendly as was the director who gave us the tour. I fell in love with the studio which had two rooms & a bath.

One of my good older friends lives here. They are very happy with the rooms, staff, and meal service. It feels clean, welcoming and friendly. Smells nice! Every time I've visited it has been a positive experience!