La Villa Grande Care Center

Jennifer in admissions needs some training. She was an ineffective and poor communicator, who didn't bother reaching out directly to the family for details. Rather than find out the specifics, she added more stress to the situation by making it clear she couldn't be bothered to do her due diligence, wasn't well-versed in the specifics of her job, and made assumptions that could have been easily rectified had she bothered to reach out directly to the family to find out more. She made us feel like she valued profit over people. It was unprofessional to the point that we were all completely shell-shocked, as this facility had been our first choice prior to that interaction. My loved one is in a better facility with a higher quality staff, but I will be escalating my complaints up the ladder to ensure the next family who needs to find skilled care for their loved one doesn't end up feeling the way we did.

I just moved my mom, who has had dementia for years, into the Aspen Community which is the memory care unit. She was in medical rehab for a stroke on another hall for the first 3.5 weeks. I can’t say enough good things about every single person I’ve met at La Villa Grande. They are kind and compassionate to the residents as well as family members. Carolyn, the social services director, was a tremendous help and support trying to navigate this life change for my mom. Mandi, on the medical rehab hall, stopped everything she was doing to listen to me every time I showed up at her desk. Becky in memory care has been wonderful. Can’t forget Greg and Brenda in physical therapy. My mom was back to her physical baseline in no time. I’m so grateful to EVERYONE there.

I am the transportation and scheduling coordinator at La Villa Grande and I love my job!! Especially coming in to all the residents happy smiling face each morning . Then to top it off the staff as well welcoming you and saying good morning. We have such a great team here and it shows every department makes this a Stellar Living Facility!! I hold all my residents to the highest level of respect, and care for them each as there own individual. Lets face it not one of us are the same. When you give someone that it becomes remarkable. I am so proud to be part of this amazing family.

La Villa Grande and staff are attentive and caring. I really appreciate them as a local provider when I have needs for my patients or questions, they are always helpful. Not only as a provider, I have a personal connection to La Villa, they cared for both of my parents and gave them both dignity at that stage in their lives. Thank you La Villa Grande for providing exceptional care to this vulnerable population, you're meeting a need that is rarely met in Grand Junction.