La Villa Grande Care Center

Jennifer in admissions needs some training. She was an ineffective and poor communicator, who didn't bother reaching out directly to the family for details. Rather than find out the specifics, she added more stress to the situation by making it clear she couldn't be bothered to do her due diligence, wasn't well-versed in the specifics of her job, and made assumptions that could have been easily rectified had she bothered to reach out directly to the family to find out more. She made us feel like she valued profit over people. It was unprofessional to the point that we were all completely shell-shocked, as this facility had been our first choice prior to that interaction. My loved one is in a better facility with a higher quality staff, but I will be escalating my complaints up the ladder to ensure the next family who needs to find skilled care for their loved one doesn't end up feeling the way we did.

I am the transportation and scheduling coordinator at La Villa Grande and I love my job!! Especially coming in to all the residents happy smiling face each morning . Then to top it off the staff as well welcoming you and saying good morning. We have such a great team here and it shows every department makes this a Stellar Living Facility!! I hold all my residents to the highest level of respect, and care for them each as there own individual. Lets face it not one of us are the same. When you give someone that it becomes remarkable. I am so proud to be part of this amazing family.

I just moved my mom, who has had dementia for years, into the Aspen Community which is the memory care unit. She was in medical rehab for a stroke on another hall for the first 3.5 weeks. I can’t say enough good things about every single person I’ve met at La Villa Grande. They are kind and compassionate to the residents as well as family members. Carolyn, the social services director, was a tremendous help and support trying to navigate this life change for my mom. Mandi, on the medical rehab hall, stopped everything she was doing to listen to me every time I showed up at her desk. Becky in memory care has been wonderful. Can’t forget Greg and Brenda in physical therapy. My mom was back to her physical baseline in no time. I’m so grateful to EVERYONE there.

It’s hard to choose a nursing home for your mother and it’s difficult to make that transition for both you and your loved one. Even during a difficult time, La Villa staff made it an easy one. I learned a long time ago that when the person at the top (the Director Bob) is nice, it filters down through the organization. Lisa who does intake, Moe who greets you when you arrive at the facility, Beth who does activities and keeps residents happy, busy and engaged in life, the staff who prepare great meals, Nursing staff like Brody, Russell, and countless others who are too many to mention, along with CNA’s, and those who keep the facility spotless; these are the people who care for my mother. Crystal, who does transportation, takes mom to her appointments and keeps me in the loop of her doctors and providers. My mom has been a resident at La Villa since April and every day she receives the very best of care. Whenever I have a concern the staff is “on it” and I’m contacted and kept in the loop of her cared 100%. I have a quarterly meeting with the team that cares for her to let me know how she’s doing and I’m always updated. Most of all my mother is happy. She loves every person at La Villa and the part they play in her wellbeing. They treat her with dignity, respect and show they care about her every day. She laughs with her caregivers who have a sense of humor and she has made friends with residents there that she looks forward to spending time with. To the La Villa Grande Care Center Staff: I can’t thank you enough for all you do - each and every one of you do a great job caring for your residents. Your kindness is greatly appreciated. God bless you all for what you do. Laurie Crowe