Juniper Village at Monroeville

This may be a longer review but hopefully worth the read. Our mother had reached a point in life when assisted living was necessary. She was VERY reluctant to go. Well it took about 2.5 weeks and she didnt want to leave. The place is clean and well maintained.The food is made fresh and is good. If our mom doesnt like what is on the menu, the kitchen staff will make her something else. She gets dessert after lunch and dinner. Special mention to the executive chef, she makes sure each resident is happy and well fed. In our opinion, the staff makes the place top notch. From the director, the management staff, receptionist, nurses. med techs, aides, maintenance or food service…everyone is polite and friendly to the residents. They know everyone by name. and they take good care of our mom. She wears a pendant so she can ask for help when needed. Juniper is expensive. The base price can increase depending on the level of care but we sleep better at night knowing she is at Juniper.

I had a family member living in Wellsprings at Juniper Village Monroeville. The entire staff, from housekeeping to to administration , were nothing but kindly patient and accommodating. I will highly recommend Juniper Monroeville to anybody needing a home for loved ones.

My step father had been in multiple hospital, skilled nursing facilities and personal care homes throughout the years of his illness. I was beginning to think they were all the same until he found his final resting place at juniper. the community is clean and odor free. the environmental service director makes sure the repairs are completed in a timely manner. The food is beyond the expectation. Vana and her team make the best soups and desserts and let me tell you her appetizers for special occasions are simply amazing!! The servers although many of them are in their teens are always so kind and professional. Most importantly the wellness team even through the difficult staffing eras they have been able to provide adequate and consistent staff which made Dad’s adjustment much easier. Stacy and Kelly the DOW and MC are always available to help me with any medical concerns and difficulties decisions they both are very in tune with my fathers health care needs. I can rest easy knowing he is in good care !! I would highly recommend juniper at Monroeville if you are looking for placement of your loved one!!!

My father was a resident at this facility and was mistreated, denied water, denied food, disrespected and denied adequate healthcare leading to increasing depression, dehydration weight loss and ultimately his passing. I am a physician who is aware of the difficulties of providing care to elderly patients with complex medical and social issues so I do not write this review without full and complete understanding. I personally heard staff telling my father that there was no water to give him when he was thirsty. I heard them ignore his pleas to keep his meal as he was still eating. I ordered to have food delivered and the staff did not take it to his room. On one occasion I called and spoke to a “caregiver” who yelled at me that she was tired of having to be called to the room. This woman was unprofessional and had no place working in any service industry. My father was bedridden and we were paying a large amount for full care which was not provided. The facility was only concerned that they received money for services they did not provide. The medical staff could not identify that my father was dying as they continued to complain about his confusion and increasing agitation. When an outside palliative care service was called a week before he died the juniper village staff continually misinformed the palliative care nurses about his health telling them this man who was not awake or alert or able to communicate was eating while talking to his wife on the phone. The level of incompetence was shocking. Lastly, my father’s belongings were stolen from his room after his death. The ultimate disrespect that was not adequately addressed by the facility. They are either understaffed, poorly staffed, or simply callous people. I hope people can find a better facility for their loved ones.