High Grove at Tates Creek

Extremely poorly run organization.  The manager Jason is never to be found.  They have changed entire faculty over the last 3 years because nobody wants to stay.  They have an extremely hard time retaining any of their employees.  If you truly want to see how poorly run this facility is, visit it after 5 pm or on the weekends.  My mom stayed there for 4 years under different management.  As soon as the new management came, I noticed her care getting neglected.  The old recruiter, the old manager, and the old nurse (who were all awesome), left.  Slowly I noticed that her room, kitchen, and fridge were not being cleaned despite us paying $5500 per month for rent. I started getting no phone calls on how she was doing during the weekdays.  On the weekends when I went to visit her, I noticed maggots on her carpet and reported it (photo attached).  I noticed her fridge was not being cleaned (picture attached). I got the overwhelming sense that this place was only concerned about cashing checks and maintaining status quo.  The worst was when i told them we were leaving. I spoke to the manager about leaving in the end of February.  I moved my mom out mid Feb. to another facility and went back a week later to get her belonging and they had already discarded my mom's possessions without my permission so that they could get it ready for new renters. When I approached them about this, they did not even apologize and had the audacity of charge me for the full month of rent despite clearing out her room and apartment mid February. I just couldn't believe how desperate they were to get more business.  We are currently filing complaints with the long-term care ombudsman and the office of inspector general division of healthcare. I caution you to stay away from this place, visit it during nights and weekends, and ask the senior people how long they have worked at that facility.

Our tour of HighGrove at Tates Creek was to be the first of a series of tours of senior living facilities in a search for a close friend needing to transition from living alone. If I hadn’t known it was a senior living facility I’d have thought we’d walked into a Five Star hotel or resort. We scratched our tours of other facilities after seeing Highgrove at Tates Creek because we were certain we’d just seen the best!

My mom has been in memory care at Highgrove for over two years. Lisa is wonderful and always keeps me posted on how she is doing and lets me know if we need to do anything. The staff are very caring and attentive to the residents needs as well.

I am writing to highly recommend the facilities and people at Highgrove. I researched facilities in my current location in Louisiana and in Lexington where I will be relocating. Highgrove has exceeded all benchmarks starting with my introductory phone inquiries. I have had access to multiple staff members and I have always had my calls, texts, and emails answered promptly and accurately. I was promised things that were "too good to be true", and I can state unequivocally that all of the promises were kept. The initial tour was very well organized to allow the staff to get acquainted with me and my wife who has advanced Alzheimer's. My wife is happier, more social and active with a better appetite than at home. She is calm, comfortable, and well-groomed. The entire staff is continuously interacting with the residents in a caring and professional manner. If you or a loved one need independent, assisted, or memory care you should come to Highgrove and experience the personal connection that permeates the entire organization.