Heritage Pointe

I toured the facility and brought my mother to tour. I was so impressed with everyone I met from the ladies at the desk, to the staff we passed , the dinning room staff and Kristina the sales specialist. I was treated with such kindness during my search for a assissted living facility for my mother. Many residents stopped to talk to us and made us feel so welcoming. My mother did not pick this facility but it was the place I would have chosen. I cant explain how kind everyone was. I appreciate the time this facility gave me and returned my phone calls promptly . It was such a positive expierience.

We were looking for a place for my mom for a little extra help after rehab and a hospitalization before returning home. Teresa with carematrix.net helped us find Respite Assisted Living. She and they were a God send. When we toured Heritage Pointe and met with Tracy it felt like a good fit. We had it set up before my mom left the hospital for rehab. Tracy has always been very pleasant, helpful and quick to respond. They have been stellar in taking care of my mom, especially during the pandemic. She didn’t get the opportunity to enjoy all they had during her 3 month stay because of the appropriate precautions that were being taken, but she would have. She did enjoy the hallway hymn sings. We’re glad they were so careful in protecting all their residents! She improved and gained strength while there and has enjoyed her stay. My siblings and I can't thank them enough for the excellent care that has been provided during this scary time for everyone. I would highly recommend this facility and their wonderful team! Thank you!

We have had a very positive experience with Heritage Pointe. From the very beginning when we were looking at different places for our loved one, Tracy at Heritage Pointe responded immediately and answered our many , many over the course of a few months. We did ultimately decide that Heritage Pointe Memory care was the right place for our famiy member, and are so glad we chose them. All the staff has been fantastic to communicate with, and we feel our loved one is being taken care of in a safe place by caring people. Can't say enough good things about Heritage Pointe and its staff!

I'm updating this review from several months ago. My mother was at Heritage Pointe from May through November when she passed away. She was there 6 months almost to the day. I am so impressed with the care and the facility. This has been a terrible time with COVID and they have done EXCEPTIONAL in the way they have protected our loved ones. My mom commented many times on the measures they were taking and how safe she felt. The communication from the administration was also frequent and complete. I can not say enough good things about Heritage Pointe. They made a very difficult 6 months as good as it could be. As I was gathering her belongings and found multiple things the staff had given her to celebrate times us as family couldn't due to COVID. I am forever grateful for this amazing facility. We needed to find a place for mom after acute and skilled rehab. From the minute we stepped into Heritage Pointe, we had a sense of caring and peace. We made the choice for her to come here and couldn’t be happier. Sadly this all happened during COVID, so we couldn’t even help get her settled. Tracy and the team assured us she would be treated like their own mom and would help her. They did then and continue to do so now. We couldn’t be happier than we are with every single person at Heritage Pointe. The hardest thing we’ve ever had to do is leave the most important person to us in someone else’s hands and not be able to see her. But over and over they have proven mom is in the best place with the best care. Thank you EVERYONE at Heritage Pointe for all you do.