Floral Creek

When we first brought my grandmother to this facility, my family and I were incredibly impressed. The warm welcome we received, along with the care and attention shown to my grandmother, made us feel confident she was in the best hands possible. The facility hosted wonderful family-oriented events, such as BBQs and themed picnics, which allowed us to spend meaningful time with our grandmother. Her health was well cared for, and communication between the staff and our family was excellent. It was truly a place we felt fortunate to have found. However, over time, many of the dedicated and caring staff members, who had become such an important part of our lives, began to leave or were let go without any explanation or communication. This lack of transparency was very troubling for us. When we tried to address our concerns in a meeting, we were met with extreme rudeness from the new director, not only towards our family but also towards others who were in similar situations. I have never felt so disrespected by someone in a leadership role, especially when dealing with something as sensitive as the care of a loved one with Alzheimer’s who cannot speak for themselves. Visiting my grandmother also became increasingly difficult. The policy change that required staff to open the door after 5 PM was understandable from a safety standpoint, but the execution was appalling. Despite calling the listed number, there were multiple occasions where no one answered, and I would wait for over 25 minutes without any response. There were even times I had to leave without seeing my grandmother, which was heartbreaking. Ultimately, we made the difficult decision to bring my grandmother home, as we no longer felt confident in the care being provided under the new leadership. I rarely write reviews, but this experience left me deeply disappointed, and I feel it’s important for other families to be aware before entrusting their loved ones to this facility. I do want to acknowledge that there are still some truly amazing people working there, and I am grateful to them for the care and compassion they showed my grandmother when possible. Many of the other reviews list the amazing people who made so many family’s for comfortable and unfortunately, the individuals named are the ones who left.

Floral Creek is a hidden gem! We recently moved my mom into Floral Creek from another facility. Having a bad experience with the prior place my mom was at and coming into Floral Creek so nervous and unsure. They were amazing. They reassured us it would be okay. It’s been just a few weeks and we couldn’t be happier. The administration has been beyond helpful with this transition. Crystal,Michele Amanda go above a beyond to make you feel like family. The rest of the staff has been so welcoming and wonderful with my mom. They recently got an amazing interactive table called a Tovertafel. It’s the only facility in Pennsylvania with this table. It is so amazing. I find when my mom is having a bad day and I go to visit we can sit and play in this table together and it really calms her down. I look forward to many years here with my mom. Thank you Floral Creek for being so kind and caring.

My Family and I were so grateful to have found floral Creek for my Father. He spent his last few months of life there after being transferred from another local facility. We can't say enough about the staff. Extremely kind, compassionate, and caring. They treated my father like family with dignity and respect towards the end of his life. Special thanks to Amanda, Melanie,Maggie, Collin and all the aids that took care of Mr. Harvey. True professionals who really take pride in caring for others. Our only regret is that we did not find Floral Creek sooner.

I would highly recommend Floral Creek to anyone who needs to place their loved one in memory care. My advice is don’t wait for a crisis to happen to find a local care facility. Research and visit places in advance. We went to about 5 local facilities and walked out of Floral Creek knowing this was the place! We met with Michelle, who is the Community Resource Director. She was so kind and made us feel very welcome. She even allowed my Dad to come as a guest to participate in some of the activities before he was admitted. This was tremendously helpful in getting him to transition to being a resident. We told him Floral Creek was a local Senior Center and that there were activities he could attend. He went a few times to listen to live music and attend some social activities and snacks. Once we actually had to move him in, it was at least somewhat familiar to him. Floral Creek has some people working there who are literally angels on Earth! The Director, Crystal is absolutely amazing! We placed my Dad in December 2022 and Crystal joined in February 2023 and we quickly saw the significant impact of her efforts. Crystal has so many amazing ideas to keep the residents engaged. What I love about Floral Creek is that they truly try to give the residents enjoyment and fulfillment in their lives. It’s not just about living out their final days – it’s about making the most of these years despite their dementia. Crystal has brought in so many new activities, initiated bus/sightseeing trips, monthly family events, weekly live music, an interactive table the residents can enjoy and so much more! Floral Creek has a FANTASTIC activities program! Colin is the Director and another angel on Earth! Colin is beyond amazing with the residents. He truly treats them as if they are his own grandparents. My Dad just loves Colin! He is patient, kind, creative and an amazing singer! The compassion and genuine care he gives to the residents just can’t be expressed in words – you just have to meet him! Amanda is the Director of Nursing and is also amazing! Being a nurse myself, I question everything and follow up on everything and Amanda is always happy to answer my never-ending questions and requests! She truly has her finger on the pulse of what is going on with each resident. I trust her nursing judgement completely. Trust me – that is HIGH praise! Maggie and Rebecca are also great! One of the many things that sets Floral Creek apart is that there is a nurse on staff 24/7. Many other facilities will have a Med Tech. I don’t mean to demean this role at all, but for me as a nurse, it is important for me to know a nurse is always on staff. When we go to visit, which is a lot, from the moment we walk in, we are greeted by Christine, the Concierge and she is just lovely! She treats the visiting family members as if you are a guest in her own home. She is so accommodating and helpful. Some of the aids are beyond amazing at Floral Creek! I really don’t know how they do it. Washing people, dressing, feeding and taking care of some of the most basic activities of daily living that they can no longer do for themselves. I’m sure at times the residents may fight them or say cruel things (of course it’s the disease talking). It takes a very special type of person to do this job and we appreciate them all so very much! So what does my Dad think about living at Floral Creek? Well, he came in on Hospice and was recently discharged from Hospice! He has gained 10 pounds since admission and is more alert and engaged. I really think all the activities are what have helped him. If he was home, he’d just be sitting in front of the TV. At Floral Creek there is so much going on during the day, he has a lot to do and to keep him busy. He stopped asking to go home after a couple of weeks and refers to his room as his “apartment”. We know that Alzheimer’s will continue to take things away from Dad, and as much as that breaks my heart, I know the staff at Floral Creek will help him – and us – through it.