Evergreen Place

Completely and utterly disgusted with this facility. Every time I visited my grandfather in the memory care unit, the staff was doing their homework or socializing with one another while the residents just sat there. When assistance was needed from the staff, we always received attitude because we're interrupting their conversation. My grandfather's room was so dirty that we opted to use a public bathroom elsewhere instead of using his bathroom. His bed sheets were RARELY changed which we know because we bought him different color sheets and it was always the same sheet on his bed. We discussed this issue many times with the memory care director but as you can see from the pictures the last time i visted my grandfather, they never addressed the issue or made any effort to clean his room. I should also mention, that the bunch of times they sent him by ambulance to the hospital, he was never where they said he was. Two separate times, we spent hours calling around to all the different hospitals in Rochester to find him. During these incidents as well, Evergreen informed us they would not transport him back from the hospital, so we would go to the hospital to pick him up, only to arrive and find out he was already transported and back at Evergreen. If you ever need to speak to someone in the weekend, good luck because there is no supervisor there and its hard enough getting someone to call you back during the week. I seriously wouldn't send my worst enemy here.

My father had been a resident of Evergreen for over 2 years and recently passed away. The staff are dedicated, caring and devoted to the residents. Management assisted and supported us in a very difficult time while my father was declining. I always knew my Dad was safe and in good hands when I wasn't there.

My wife has been a resident of Brookdale/Evergreen Place on the Memory Care side for almost 3 years with Dementia. She could not be in better hands and there is no other facility I would want her in. The staff has been teriffic, both management and the wonderful people who deal with the residents on a day to day basis. Throw in 2 years of Covid on top of the everyday challenges they face and I think they have done and are doing an incredible job. Those people have literally risked their health and the health of their loved ones to make sure the residents are taken care of and their needs met. I'm proud of all of them, THANK YOU and well done.

Cannot recommend this place. My parents have had money stolen from them twice with zero retribution. Staff cannot be trusted yet they have keys to the rooms. No security cameras in the halls or in the rooms. Not respectful of their privacy as employees walk right in on them - even when they're using the bathroom. Very disappointing considering the ridiculous monthly rent. Look elsewhere.