Edgeworth Park at New Town

I wish to thank all of the caretakers and staff at Edgeworth. Caregivers are kind, considerate and cheerful. My father has been there just short of a year and now that he is entering Hospice I can say that the service and care at Edgeworth has been consistently good throughout his residence.

Beautiful facility with excellent and caring staff. We moved my parents from one of the larger facilities in Williamsburg to Edgeworth earlier this year. This was a great move for my parents and siblings. Edgeworth gives individual care to the residents and gets to know them and their needs. We have been thrilled with evert aspect of live at Edgeworth. Victoria answered all our questions and has gone above and beyond our expectations. Thank you to the management and daily care givers at Edgeworth for treating my parents with the respect they deserve and making each day special for them.

Beware… I’m finding This facility has many issues. Management does nothing. They ask for names and my video to help with their training program. They need to do their own ghost observations to improve their work force. --From overcharges to half month charges of never occupying and had the nerve to charge LTC Co too!!!!! -missed meds, running out of meds --Bring in dinner meals in styrofoam containers and that mom never ordered and then they take them back. meals charges delivered but taken away so they eat the meal you pay twice for. -Severally Under staffed very often. Handling mom rough when putting her to bed at times. Workers intimidate the residence so they are scared to talk. I have seen/heard it and spoke to them”please do not talk to my mother like that” my mother on a different time asked a tech “don’t shout at me” —1 med tech for entire bldg. at times.assistant living techs complain on how tired and overworked they are. Due to 2 overbearing loud employees I feel run off good employees to quit. Attitude to seniors is less than professional. Lacking RESPECT and how they verbally shout at my mom. Several techs are nice & compassionate but there are a couple techs not so much.. the good ones do not stay long., Now have terrible ant issue. Can’t get rid of them if workers pile dirty dishes in sink for days! I’m just looking /hoping for a piece of mind w/good care for my mother. My mother has highest level of care but when asking on services to be delivered expected I was told to hire an additional personal caregiver for the smallest requests!!!!! Please make sure you have EVERYTHING in writin.I’m removing my mother 4/17.im concerned for her safety.. & mental well being. I don’t know ant moms spirit broken. —Baur & switch knowing items were deal breaker for mom. Adm. will not accept any deviation of the LAW”from what sales employees states “we can work something out”We will not charge meals to room.meals . We understand LTC is slow paying. We will work with you. Management Renagge on all verbal promises. No verbal will be accepted by billing or director regardless your conversation from sales rep. when they give you the tour or go line by line on the contract and verbal promises never intend d to carry out.

The staff at Edgeworth Park at Newtown are always cheerful, friendly and helpful. Our group meets in their facility, which is very accommodating and flexible. We can tell their residents are well taken care of because they are always friendly and smiling. The food at our buffet lunch is always great. The chef takes care of us and the residents. We interact with the residents and staff every week that we are there, and always find them in good moods. I highly recommend this well managed facility.