Eagle Ridge

My mother lived here over 4 years and recently passed away. I cannot begin to express my gratitude for the caregivers and med techs who took such tremendously wonderful care of her! With memory care there are seasons of struggles and these caring and compassionate workers handled these situations with great respect and dignity. I was truly overwhelmed in the two weeks of my mom's passing how much they supported and encouraged me through a difficult season. Their tenderness and respect was beyond words!! I give a huge shout out to Talita, Shannon, Connie, Shondra, Merle, Duchess, Cynthia (probably someone I forgot) and the third shift crew. They are Angels for sure* This place also runs by the good measures of Amanda up front Brenda in activities and Brenda the fabulous housekeeper! Sometimes we think it's the Directors and people higher up that make or break these facilities but in reality it is these people who are busting their rear everyday to just love on our loved ones that make it all happen! I will be forever in memory of these wonderful people who served and loved my mom with such amazing compassion!

My mom lived there for 6 years. The care was good, the food good, nice planned activities. However I had trouble constantly with the people doing the billing. They could never get it right, causing delays with getting payment from Mom's LTC insurance. It's a very simple form, with 4 questions to answer, and a signature and date needed. i wouldn't have left a review on this except that today, SIX WEEKS after Mom died, I get a notice for a bill for the month of September. Even though per the lease, there's a 14 day moveout charge, that went 3 days into September, that was paid several weeks ago. If you have a loved one in this home and have long term care insurance, know that there will be problems.

Before placing my mother in memory care in March of 2022, my wife and I toured and interviewed 5 different facilities before deciding on Eagle Ridge in Denton, TX. Hands down we made the right choice. Caring for elderly folks in need of memory care is not a job to them, it is a calling, and they do it very well. Elizabeth oversees daily programming and operations and manages the facility very effectively. Nataki leads the resident wellness program and she and her staff of med techs and caregivers are always on top of things. The entire Eagle Ridge staff is tuned in to any changes in resident behavior and medical issues and keeps the family looped in. My mother passed away recently and our friends at Eagle Ridge treated her situation and our family with the utmost respect and dignity. We recommend them highly.

My father and I visited many different memory care facilities over 2 years to find the best possible care for mom. The best fit was Village @Valley Creek, and the primary reason is that from the top down these folks are good human beings who both understand the unusual peculiarities of Alzheimer's/dementia sufferers and look for staff who work with compassion and attentiveness. Mom resided there roughly 2 1/2 years, and I can't fully describe how much comfort our family took from the thoughtful responsiveness of Shannon, Joanne, and their entire crew. Our deepest gratitude and sincere thanks to all of you that cared for mom!