Crane’s View Lodge

Their level of care and assistance is great. The new executive director of nursing made many positive changes and it’s apparent. The facility is very clean, the staff is very friendly and accommodating. Maintenance is responsive to needs. If they could improve the dining/kitchen area by adding or changing the menu more frequently, I would have given them a five star! My loved one would love to see some basic simplistic meals such as baked chicken, meatloaf, spaghetti and meatballs or meat sauce, or even a vegetable platter! Overall very pleased with the facility.

When first moving my mom to Cranes View Memory Care we were so impressed by both the facility and the staff. The staff were patient with mom, greeted her warmly and did everything they could to make her feel comfortable. Sadly, over the past 5-6 months staff seem overworked, don’t have time to have friendly chats with her and often times are difficult to even find. Perhaps staffing has been reduced to cut costs? The charge nurse in memory care is always kind, patient and listens when something is brought to her attention. She genuinely cares about the residents and tries to ensure they receive excellent care. She works with, supports and encourages her patient care assistants. I know this because my mom is not always the nicest person to try to help. Nafeesa mentors and supports the staff to encourage the best possible experience for everyone. She is a rare gem. Housekeeping has declined recently. I have reported these issues. Again, I believe this could be due to short staffing. The monthly charges to keep a loved one at Cranes View should definitely allow for proper staffing. I hope moving forward this is addressed. If not, studies have shown that good (or great) staff seek employment where they are appreciated and there is a proper staff to resident ratio. Residents loved ones may also consider different a different facility. Please enhance staffing rather than letting this happen.

After touring every assisted living facility in Clermont we were absolutely impressed with Alto. The staff is kind and caring, the residents are friendly and the facility is amazing. My mom (who didn’t want to go to assisted living) absolutely loves it here. She says the food is delicious and they have tons of activities. She’s only been a resident for a month but already has made so many new friends. She even participates in the activities - something she was convinced she wouldn’t do. We are also very pleased with her individual apartment. Bigger space, granite countertops, fresh paint, clean and well cared for. All around wonderful experience! Our family would highly recommend Alto of Clermont.

This is the third assisted living facility we have been to with our family member, and it is by far the best in Clermont! Their biggest plus is the food both quantity and quality. I have never seen anything like it! Alto Clermont has an order off the menu restaurant for all meals and many snack stations throughout the facility. The staff is friendly and truly care for the residents and their family. The next huge advantage is an in-house Physical Therapy room. Hillary, Bill and everyone we have met in this department has really done a great job accommodating our uncle and his needs. We were so thankful Cheryl answered the phone that first day to explain all the benefits that are accessible to the residents!