Brentwood at Niles

Very recently my brother needed assisted living and his wife and I met with Jen. She explained the facilities, showed the apartment (awesome place!) and went over all options, fees, etc. and we saw the residents being entertained, outside in games or just visiting. All residents looked happy, content and at mealtime really enjoying their food and each other at their tables. Our family agreed this was exactly what we needed for my brother and the contracts were signed, deposits given and we picked up the keys. The following day my brother was admitted to hospital and unfortunately he died just 3 days later... before he could move into Brentwood at Niles. I dropped off the key on the weekend with the receptionist and advised that my brother wouldn't be moving in after all, and requested she pass the that info to Jen. When my sister in-law and I went to see Jen on Tuesday, and before we fully explained the situation to her, she handed the deposit and first month checks that were Uncashed to us, with her condolences. This is after they had already done all of the work on their end, to establish the level of care and other administrative work. To be fully refunded in this way is Above and Beyond our expectations and the family cannot be more grateful. It really shows the Character of those who administer this business and for that, when my sister in-law is ready, she will absolutely choose Brentwood at Niles as her new home. My words cannot adequately express how impressed I am with everything and everyone there.

Brentwood at Niles is an important and valued community member and their staff goes over the top to be supportive and helpful.

We are so impressed with the fabulous care my dad is getting at Brentwood in Niles. The staff are all saints! They are so helpful and sweet! My dad moved in last weekend, Sept. 3, and is very happy and comfortable in his new facility. We could not have asked for a better place. I'm 2 1/2 hours away and my brothers are both 1 1/2 hour away. We feel so much at ease knowing that he is in excellent care. Keep up the fantastic work staff! Give each other a HUGE pat on the back and say "a job well done!"

My husband and I toured this very nice facility yesterday with Jennifer Kedik, who couldn't have been more accommodating and helpful. We are looking for a place for my mom. If it comes to the point where her live-in caregiver can no longer stay with her, I would love to have Mom go to Brentwood. It's clean and light, the food looked delicious and all of the staff was friendly. Residents seemed happy and well cared for. We were impressed!