Arbor House Reminisce

When my grandmother passed, I went up there to view the body before it was taken away. I was told to call and ask for the new codes since they had been changed overnight. I called and was put on hold for 20 mins. When I showed up, the staff said they didn't know why the phone wasn't answered. They put me on the phone with a manager named Tilly and she told me to contact my grandmother's power of attorney for the code after I told them I had already followed instructions and done that. Then she said that my grandmother was not even there anymore. So it did not make sense for her to keep trying to argue with me and tell me what I should have done when she did not listen to what I said. When I left, the little blonde girl with her nose piercings that was working there, was scoffing and telling her that I wasn't listening. I told them to answer the phones and not make someone wait over 20mins on hold. And I told that blonde girl that her behavior was unprofessional too while she's rolling her eyes. And no one offered any condolences about my grandmother that had just passed in their care. Very inconsiderate staff and I don't understand the misinformation, rudeness or unprofessionalism.

A shared bathroom for an “apartment” costing over $6,000 a month is not good. This is especially concerning for people with dementia issues. The staff is outstanding, but the thought, or lack thereof, that went into sharing bathrooms escapes me.

The team has always been kind and helpful anytime I have needed anything.