Alto Wheaton

I truly don’t know where my sisters and I would be without the excellent care at Alto. Our mom has been there for seven years, and even through covid, Alto did a phenomenal job of caring for her! My sisters and I often marvel at how incredibly kind and caring the aids are. The nurses are fabulous, the activities directors are incredible and even the front desk and administrative staff is just wonderful! We are so grateful for Alto!

If you are considering Alto for Memory Care for your loved one, you might be interested in reading this review. My four sisters and I chose Alto for our mom, Jean, who was initially on an assisted living floor. We were a bit apprehensive when we first realized she needed to transition to Memory Care, but it has proven to be the best possible place for her to live. Why? Because the staff on the 4th floor Memory Care Unit is superb: Oumer, Jerri, Juana, Liz, Journey, Maya, Oliver, nurse Renee… let me explain. My sister Annie and I are there every day, so I feel qualified to speak to the atmosphere created on the 4th floor by this remarkable staff. I come straight from work in the evenings, arriving around dinner time or a bit after. There is an atmosphere of peace in that dining room, which is amazing because the staff themselves are heavily engaged in all aspects of that very busy time. But the residents are at peace, being served, fed, fussed over, and cared about. The staff notices when they need something, and they meet their needs with kindness, despite the obvious pressures of the moment. After dinner, though, is when the most remarkable thing happens. All the residents are cleaned up and taken to sit or rest in the “great room” — either near the TV or in the sitting area. Somehow, the staff has created a sense of “home” during this hour like I have NEVER experienced before in any other facility. I look forward to it every evening that I’m there. I often get to the unit at that point in the evening. The staff never knows exactly when I am going to arrive, so there is no way that what I find there is manufactured for “show” in any way. I will INVARIABLY find Oumer, Jerri or Juana sitting next to my mother, holding her hand, talking to her, making her laugh, asking her about her life when she was young, etc. If Oumer is sitting with my mom making her chuckle, I might see Jerri with an arm around Marilyn’s shoulder, having a real conversation with her, and Juana hugging Betty and asking if she can get her more juice. The only way I can describe this accurately is to say that when I sit down in this circle, I feel like I’m sitting down at home with family. We all talk together, and laugh together, and I feel like I know the staff as people, and know the other residents a bit too, which is nice, because they are the people my mom is spending her time with every day. There is something magical about this moment, and when you are there witnessing it, what you see is that your parent is not just a “number” or a “task” that needs to be completed. Your parent is a person who is cared about by a staff who has taken the time to get to know them as a human being, with all their quirks and issues. There are times when my sister and I can't be there, and to know that our mom will still get a loving hug from Oumer, Jerri or Juana while we are away, absolutely means the world to us. One final thing I want to add: Last week my sister Annie had breast cancer surgery. Those same three stellar staff members, Oumer, Jerri and Juana (The A+++ Team ☺️) got together and bought her the most beautiful flowers, a sweet teddy bear and a card, and sent them home with me to deliver to her (see photo). Think about that. Are those the kind of people you want taking care of your mother? Yes, they are. ❤️ My sisters and I are grateful to the 4th floor staff for their care, and grateful to Courtney as the Executive Director for creating an environment where staff of this caliber can flourish and do what they do best. Thank you, Alto staff, administration, all of 4th floor, and especially Oumer, Jerri and Juana, for not just loving our mom, but caring about our whole family. Suzanne Luchs

I was their visiting my dad whose in memory care and Im guessing the new worker is the new maintenance guy. He is truly amazing and very helpful. He’s already coming in making an impact on the residents. Keep up the good work.

Alto Wheaton is a beautiful facility with such friendly staff. My grandma just moved in, and everyone has gone out of their way to make her feel welcome and make her transition as smooth as possible. I look forward to frequent visits at Alto